Customer Service

Dear guests, here are the answers to your frequently asked questions. If you have any inquiry on that we could not answer, please contact us and our customer service will contact you within the shortest time.

Where can I find room-description?

By clicking on the submenu rooms, you can see how our rooms look, and you can find all the informations about rooms equipment.

What is the rooms price? Are taxes included? What are extra payments?

Inquiries about room rates, tourist taxes, as well as the cost of additional services we receive via e-mail hotel@slavonija-gem.eu ili prodaja1@slavonija-gem.eu or by phone + 385 (0) 32 367 911.

Can I have a discount on the service?

All discounts can be granted on request, which is exclusively via e-mail hotel@slavonija-gem.eu or prodaja1@slavonija-gem.eu.

Can I pay the room for my friend, my family or my work-colleague?

Of course! When you’re making the reservation, it is necessary to arrange the payment method and the payer’s name. According to the reservation, we can send you and invitation for payment, so the payment for your guests can be made in advance, and this will certainly facilitate the process of registration/check-out at the hotel.

What documents do I need at check-in?

You need a valid document of your state with your photo (identity card, passport,driving license). We do not accept documents such as bus tickets, library cards etc. The document must not be damaged. Please prepare the documents immediately upon notification. The application at check-in is impossible without this kind of document.

Can I pay by credit card, and if so, which one do you accept?

Hotel Gem operates with all major credit cards.

How can I change or cancel my reservation?

For any changes and possibly cancelations, please contact us as soon as you can via e-mail hotel@slavonija-gem.eu or prodaja1@slavonija-gem.eu. Unrealized arrivals, about which we aren’t informed, hotel is entitled to charge according to the price list.

I did not get a chance to sign the guest book at the reception. How can I send you my impressions of your hotel and service?

It will be our great pleasure if you can integrate your comments, compliments and complaints into our guestbook.

What's the time of check-in, and what's the time of check-out?

Check-in time is from 1 p.m., and check-out time is till 12 p.m. The hotel is flexible in case of early arrival / late departure, but with prior notice.

I have forgotten my hair dryer. I urgently need to wash and iron my clothes. Can you help me?

For a hair dryer or laundry / ironing service ask directly at the front desk.

I don't have a laptop, and I need to urgently use the Internet. What can I do?

You can use computer for guest with free access to Internet our reception area.